F.A.Q.
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Who we are
By Lilla seamlessly combines functionality and fashion through its innovative accessory.
Will the barecelt hair ties pull or snag my hair?
No, we promise. All our hair tie bracelets are tested and won't pull, crease, or snag your hair. They have a perfect grip to hold your hair up and a smooth texture for easy removal and no damage.
How To Return My Items?
Use the following link START RETURN
* We will refund a product with in 30 days of purchase in its original packaging.
* Please inspect all merchandise upon delivery to ensure that it is in satisfactory condition. If for any reason you are unsatisfied with your online order, By Lilla will accept items for refund or exchange within 30 days of purchase.
* Items must be returned in new and resalable condition and in its original packaging.
* Sale items are non-returnable.
* Exchanges will be subject to shipping charges. Please allow three weeks for the processing of your exchange once we receive it.
* Once your exchange is processed, you will receive a credit notification by email.
Which Payment Methods Do You Accept?
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.