There are no refunds only exchanges.
Please inspect all merchandise upon delivery to ensure that it is in satisfactory condition. If for any reason you are unsatisfied with your online order, By Lilla will accept items for exchange within 15 days of purchase.
Items must be returned in new and resalable condition and in its original packaging.
Sale items are non-returnable.
Exchanges will be subject to shipping charges. Please allow three weeks for the processing of your exchange once we receive it.
Once your exchange is processed, you will receive a credit notification by email.
We can not refund shipping or handling charges on exchanged items.
Please send exchange items through an insured courier (Fedex, UPS, USPS Parcel Post). By Lilla is not responsible for packages that are lost, stolen or mishandles. Items bought in stores may not be returned to By Lilla.com as items bought on line may not be returned at stores carrying By Lilla products.
1- Send us an email at firstname.lastname@example.org to receive and RA
2- Once the email has received and the return has been authorized, pack and securely seal the merchandise in its original packaging and send the package to the following address:
By LillaAtt. Exchage Order
2155 NE 163rd Street , Miami, FL 33162
All pieces are handmade with great attention in our studio in Miami, Florida. All materials used are hand-selected and of outstanding quality. We stand by our quality accessories but ask that you treat them with care. Since all pieces are made upon order, please allow up to seven business days for your order to be manufactured and then after shipped.